We’re here to help
raise the standard
of care… everywhere

We’re here to make a difference. RLD stands for the “Real-Life Decisions” that drive the health of healthcare

AI-Powered Platform

AI-powered insight that helps you raise the standard of care

Introducing RLD360TM

Provider Management & Satisfaction
Safety
& Risk Management
Standards & Regulatory Compliance
Data Availability & Insights
Patient Experience & Growth

Introducing RLD360TM

Your trusted partner for safer, better care

10,000+ organizations worldwide

We support more than 10,000 healthcare organizations across the globe, delivering proven results at scale.

#1 in KLAS for customer satisfaction

Recognized as “Best in KLAS,” our solutions reflect a deep commitment to client success, earning top honors in 2025.

100% of top U.S. health systems

The best healthcare organizations run on RLD, including 100% of US News and World Report’s Top Health Systems.

Our Customers

The top healthcare delivery systems run on RLD

Nurse measuring patient's blood pressure

Duke Health boosted reporting volume from 1,900 to 2,300 events per month — a 21% increase in just three years with RLD.

Novant Health cut costs, reduced claims lag and improved data integrity with RLD, improving performance across the system.

cta image

Mercy Health increased event reporting month over month with RLD, creating greater visibility and continuous improvement.

Cta thumbnail image

Saint Francis Health System improved collaboration across departments with RLD, strengthening medical staff operations.

Methodist transformed its clinical, financial and operational performance with RLD through continual compliance.

cta image

Kaiser Permanente modernized its document management with RLD, creating a more structured and scalable system.

cta image

University Hospitals partnered with RLD for its aligned mission, vision and safety priorities — a key factor for their leadership team.

What healthcare leaders are saying

"When you put the patient at the center of everything you do, it’s got to be about quality, safety and high-reliability at the very foundation.”
Dr. Michael Chang Chief Physician Executive and System Chief Medical Officer
USA Health
"We want to partner with somebody who’s thinking every day about how we can become safer and higher quality for our patients.”
Dr. Terry Fairbanks Human Factors Engineer | Emergency Physician | Chief Quality and Safety Officer
Medstar Health
"It’s all levels of the organization that have to understand it and be excited about it and work toward it and be incentivized to do it. It’s a lot of work, and it’s the only path forward.”
Dr. Danielle Sheurer Chief Quality Officer
MUSC Health
"We should never be satisfied with the status quo. We have a responsibility to work with our professional colleagues, nurses, physicians, pharmacists, as we collectively try to make medicine kinder and safer.”
Dr. Gerald Hickson Professor of Pediatrics | Founding Director for Patient and Professional Advocacy
Vanderbilt Health

Book a Demo

See why RLD is a trusted partner for more than 10,000 organizations around the world.

Need Help?

The RLD support team is made up of experienced staff committed to providing our customers with the best possible service and ensuring you get maximum efficiency out of our modules.