Transform patient feedback into action
- Connect with your patients across different points of care to collect and monitor their feedback to improve service and provide personalized care.
- Turn what you learn from your patient survey data into higher quality and better outcomes for your patients, your staff and your organization.
- Use our surveys to capture the voice of your patients for a holistic understanding of patient experiences and areas to improve.
How Patient Satisfaction Surveys can help you
Increase patient engagement
- Make surveys engaging with our library of interactive emoticons and questions that encourage submissions via email, kiosks and tablets.
- Customize surveys with impactful questions that matter to your patients.
Increase patient loyalty with timely resolutions
- Collect feedback from patients securely, anonymously and in real-time.
- Flag and escalate responses that need immediate attention.
- Identify negative survey responses and resolve issues before they become an adverse event or potential claim.
Use insights to increase patient satisfaction and experience scores
- Conduct preliminary investigations to determine if a formal root cause analysis needs to be conducted.
- Initiate a root cause analysis with just one click through the integration of Risk, Feedback and Policy.
- View all action items and follow-ups associated with a root cause analysis centrally.
- Easily construct a narrative with easy to digest timeline views.