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Mitigate risk exposure by addressing adverse events with empathic communication / resolution to minimize litigation and maximize ROI.
Learn how to utilize the CANDOR process to support healthcare workers as they seek emotional first aid, a sense of well-being, and morale.
Combining a "head & heart" approach to communication with families, patients and providers after an adverse event occurs, CANDOR offers patient safety and risk management leaders a proven loss prevention solution as they continue their
journey to Zero Harm in healthcare. Learn how the CANDOR methodology can help your institution deliver compassionate communication via a fair and accountable culture while achieving ROI for your risk management leaders.
Learn how your organization can use empathic and compassionate communication to care for the caregiver, reduce harm and mitigate risk.
Want to learn more about CANDOR? Contact us
Chief Patient Safety & Risk Officer, RLDatix
Dr. Tim McDonald, MD JD, is an accomplished physician and attorney, with more than 30 years of experience. By using the CANDOR approach, he has assisted over 200 hospitals and health systems implement a culture of “normalized compassionate
honesty” combined with the transformation to a “fair and accountable culture.” Tim has received numerous Patient Safety awards including the American College of Medical Quality’s Founder’s Award, the Institute of Medicine –
Chicago Patient Safety Award, and the MITSS Hope Award.
Let us help your organization change the way you respond to and prevent harm through customized education that includes gap analyses, workshops and one-to-one training.
CANDOR helps you:
Getting to a unified strategy can be challenging since risk management and patient safety are, at times, separate functions within health systems. CANDOR brings these domains together around the critical need of communicating with
patients, families and caregivers in a compassionate way while supporting the financial integrity of healthcare institutions.
Provide open feedback on how we can improve your safety
Ask your healthcare provider questions & share your experiences with them
Be on the lookout for incidents that may affect patient safety
Encourage others to report and share
Actively report any safety incidents
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