Terms of Use


Contracts

Terms of Use License Agreement (North America)
This is RL Solutions' contract governing software licensing, service delivery, and support and maintenance.

Terms of Use License Agreement (UK)
This is RL Solutions' contract governing software licensing, service delivery, and support and maintenance.

Terms of Use License Agreement (Asia-Pacific)
This is RL Solutions' contract governing software licensing, service delivery, and support and maintenance.

Terms of Service (North America)
This contract governs service-only orders and is not applicable where licensing is involved.

Terms of Service (UK)
This contract governs service-only orders and is not applicable where licensing is involved.

Terms of Service (Asia-Pacific)
This contract governs service-only orders and is not applicable where licensing is involved.

Hosting Addendum
This document contains RL Solutions' hosting contract terms.

Third-Party Software Licensing Agreements
This contains our third-party licensing agreements and is for reference only.

General Service Documents

Software Support & Maintenance Guide – Hosted Client with 20-Hour Capped Support
The purpose of this document is to provide guidelines and reference materials for RL Solutions' clients who are hosted with a 20-hour support plan who require software support services.

Software Support & Maintenance Guide
The purpose of this document is to provide guidelines and reference materials for RL Solutions' clients who require software support services.

Hosting Service Level Agreement
The purpose of this document is to provide guidelines and reference materials related to RL Solutions' hosted solution.

Client Services Guide
This guide outlines the standard operating procedures for services provided to RL Solutions' clients including, but not limited to, implementation services, training and consulting activities.

Premier Success Plans

Premier 100 Success Plan Reference Guide
This guide outlines the details for services provided to RL Solutions’ Success Plan clients to get them familiarized with the benefits associated with their new Premier 100 Success Plan.

Premier 250 Success Plan Reference Guide
This guide outlines the details for services provided to RL Solutions’ Success Plan clients to get them familiarized with the benefits associated with their new Premier 250 Success Plan.

Statements of Work

Implementation Services Statement Of Work - Risk/Feedback/Claims - Standard
For use with Standard implementations of RL6:Risk, RL6:Feedback and RL6:Claims.

Implementation Services Statement Of Work - Risk/Feedback/Claims - Essentials
For use with Essentials implementations of RL6:Risk, RL6:Feedback and RL6:Claims.

Implementation Services Statement Of Work - Risk/Feedback/Claims - RL Mover
For use with RL Mover implementations of RL6:Risk, RL6:Feedback and RL6:Claims.

Implementation Services Statement Of Work - RSO Standard Services (North America)
For use with Remote System Optimization (North America).

Implementation Services Statement Of Work - RSO Standard Services (Asia-Pacific)
For use with Remote System Optimization (Asia-Pacific).

Implementation Services Statement Of Work - Infection (North America)
For use with RL6:Infection (North America).

Implementation Services Statement Of Work - Infection (Asia-Pacific)
For use with RL6:Infection (Asia-Pacific).

Implementation Services Statement Of Work - Peer Review
For use with RL6:PeerReview.

Implementation Services Statement Of Work - Root Cause Analysis
For use with RL6:RootCause.

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