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Reach new heights with Success Plans

Maximize your investment in RLDatix and build a culture driven by patient safety.

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The sky’s the limit

With a Success Plan, you get a dedicated resource who is focused on your success by providing trusted advice, consultation, and remotely administering your software for optimal results.

Personalized, worry-free system updates, configuration and maintenance

Regular consultations to discuss how to get the most out of the software

Just-in-time training and coaching of your key resources

Coverage for any unexpected or planned system administrator vacancy

Services to coordinate and complete special projects

Proactive advice on best practices, requirements and industry trends

A plan for everyone

Every healthcare organization has different strategic goals, timelines, and quality improvement journeys. As your plans for the system evolve, ensure you have the personalized support to achieve your goals.

*Signature Silver Gold Platinum
Optimization Services fiber_manual_record fiber_manual_record fiber_manual_record
Access to a dedicated Success Manager (SM) fiber_manual_record fiber_manual_record fiber_manual_record
Remote hours for hands-on configuration assistance, training, consultation, special projects and more 50 hours 100 hours 250 hours
Annual on-site visit by your SM or an RLDatix Executive fiber_manual_record
Software Support fiber_manual_record fiber_manual_record fiber_manual_record fiber_manual_record
Access to product updates fiber_manual_record fiber_manual_record fiber_manual_record fiber_manual_record
Update services including new version installation and training fiber_manual_record fiber_manual_record
Technical services such as server migrations for on premise installations fiber_manual_record
HUB Access fiber_manual_record fiber_manual_record fiber_manual_record fiber_manual_record
Support SLA guarantees fiber_manual_record
User Group Conference Fees apply Fees apply 1 pass 3 passes or 1 pass including travel costs
Discount on additional passes 10% 10%
Additional Benefits fiber_manual_record fiber_manual_record
Discount on additional services 5% 10%
Preferential access to product advisory activities fiber_manual_record
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Software Support
  • Access to product updates
  • HUB access

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User Group Conference (RLDatix Palooza) - Fees apply
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Optimization Services - 50 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more

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Software Support
  • Access to product updates
  • HUB access

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User Group Conference (RLDatix Palooza) - Fees apply
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Optimization Services - 100 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more

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Software Support
  • Access to product updates
  • Update services including new version installation and training
  • HUB access

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User Group Conference (RLDatix Palooza) - 1 pass
  • 10% discount on additional passes

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Additional Benefits
  • 5% discount on additional services
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Optimization Services - 250 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more
  • Annual on-site visit by your SM or an RLDatix Executive

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Software Support
  • Access to product updates
  • Update services including new version installation and training
  • Technical services such as server migrations for on premise installations
  • HUB access
  • Support SLA guarantees

check
User Group Conference (RLDatix Palooza) - 3 passes or 1 pass including travel costs
  • 10% discount on additional passes

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Additional Benefits
  • 10% discount on additional services
  • Preferential access to product advisory activities

*The Signature Success Plan is available to every customer through Annual Support and Maintenance

Interested in learning more?

Speak to a member of the RLDatix team.