Customer Success Plans

Reach new heights with Success Plans

Maximize your investment in RLDatix and build a culture driven by patient safety

With a Success Plan, you get a dedicated resource who is focused on your success by providing trusted advice, consultation, and remotely administering your software for optimal results.

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Personalized, worry-free system updates, configuration and maintenance

Regular consultations to discuss how to get the most out of the software

Just-in-time training, coaching and resources to continue your learning

Coverage for any unexpected or planned system administrator vacancy

Services to coordinate and complete special projects

Proactive advice on best practices, requirements and industry trends

A plan for everyone

Every healthcare organization has different strategic goals, timelines, and quality improvement journeys. As your plans for the system evolve, ensure you have the personalized support to achieve your goals.


Signature*
Software Support
  • Access to product updates
  • HUB access
User Group Conference (RLDatix Palooza) - Fees apply
Silver
Optimization Services - 50 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more
Software Support
  • Access to product updates
  • HUB access
User Group Conference (RLDatix Palooza) - Fees apply
Gold
Optimization Services - 100 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more
Software Support
  • Access to product updates
  • Update services including new version installation and training
  • HUB access
User Group Conference (RLDatix Palooza) - 1 pass
  • 10% discount on additional passes
Additional Benefits
  • 5% discount on additional services
Platinum
Optimization Services - 250 hours
  • Access to a dedicated Success Manager (SM)
  • Remote hours for hands-on configuration assistance, training, consultation, special projects and more
  • Annual on-site visit by your SM or an RLDatix Executive
Software Support
  • Access to product updates
  • Update services including new version installation and training
  • Technical services such as server migrations for on premise installations
  • HUB access
  • Support SLA guarantees
User Group Conference (RLDatix Palooza) - 3 passes or 1 pass including travel costs
  • 10% discount on additional passes
Additional Benefits
  • 10% discount on additional services
  • Preferential access to product advisory activities
Optimization Services
—
Access to a dedicated Success Manager (SM)
—
Remote hours for hands-on configuration assistance, training, consultation, special projects and more
—
50 hours
100 hours
250 hours
Annual on-site visit by your SM or an RLDatix Executive**
—
—
—
Software Support
Access to product updates
Update services including new version installation and training
—
—
Technical services such as server migrations for on premise installations
—
—
—
HUB Access
Support SLA guarantees
—
—
—
User Group Conference
Fees apply
Fees apply
1 pass
3 passes or 1 pass including travel costs
Discount on additional passes
—
—
10%
10%
Additional Benefits
—
—
Discount on additional services
—
—
5%
10%
Preferential access to product advisory activities
—
—
—


*The Signature Success Plan is available to every customer through Annual Support and Maintenance
**Onsite visit expenses for travel, accommodation, and other incidentals to be covered by customer.

"Our Success Plan has done a great job helping us develop new forms and fields to make the product more efficient and effective. The 1-1 contact with an RLDatix specialist is invaluable and I’m excited to keep working with them to further develop and improve our system for staff."
- Sarah Stevenson,
Risk Manager,
Scottish Ambulance Service