Suppliers & Service Providers

Our suppliers and service providers

We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), advertising agencies and administrative services. Please see the table below for more details:

Name of third party and privacy policy

Salesforce Our customer relationship management provider and online community platform(US & EU)
Privacy Policy
Zendesk Our online community and customer service platforms provider, customer satisfaction survey(DE)
Privacy Policy
Oracle Open Air Project management provider (UK & NL)
Privacy Policy

DatixWeb Hosted Services Only

Redcentric Hosted service provider (UK)
Privacy Policy

Datix Cloud IQ Services Only

Cyberark Authentication service provider
Privacy Policy
AWS Hosted service provider (UK)
Privacy Policy
statuspage.io Status page provider - customers may subscribe to receive service status updates (US)
Privacy Policy
Pendo.io - Pendo is used to provide analytics on the use of the application, context help, in app survey (EU - Belgium, Germany, Finland, Netherlands)
Privacy Policy

When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.