Capture feedback to improve experience and outcomes
Case Study

Engage patients, visitors and staff to quickly address opportunities to improve

    • Improve experience and outcomes by requesting and recording feedback from patients, visitors and staff.
    • Ensure quality of care by encouraging all of your organisation’s stakeholders to provide event feedback.
    • Promote safety by proactively identifying trends in feedback and integrating them into quality improvement initiatives.

How Feedback can help you

Promote and effectively share learning

  • Document all types of feedback quickly and efficiently via customisable forms that can be presented directly to patients and stakeholders online.
  • Support sharing of responsibility and learning through data access, communication and task management functions. 
  • Leverage incident feedback to inform improvement initiatives and monitoring of patterns and trends.

Create a single source of information

  • Collate all information and documents related to the event feedback, creating a central repository for data.
  • Support learning by bringing together feedback from patients, clinicians and staff as well as care records and other data.
  • Submit feedback data to regulatory agencies directly from a single dataset, via built-in export and mapping functions.

Tailor the system to organisational needs and workflows

  • Customise the feedback system to work seamlessly for your organisation and your people through forms, settings and access rights.
  • Configure workflows according to your business logic, ensuring you can prioritise, manage and review stakeholder and patient feedback.
  • Automate notifications for managers to ensure compliance and for feedback reporters to receive standardised responses.

Discover how you can use RLDatix to transform your organisation

Start your journey to safer with RLDatix
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