SERVICES

Reach new heights with RLDatix Success Plans


Our Success Plans give you everything you need to make sure you're getting the most out of your investment.

The sky's the limit

Every healthcare organization has different strategic goals, timelines, and quality improvement journeys. As your plans for the system evolve, ensure you have the support to achieve your goals. Our Success Plans offer the personalized support that not only grows with your needs but also helps your organization accelerate their results and realize the full potential of your system.
 

All of our customers receive the Signature Success Plan, which includes RLDatix's exceptional product support, regular product updates & access to HUB.

Compare Success Plans

  • Software Support and Maintenance
    • Access to product updates
    • HUB Access
  • User Group Conference – Fees apply
  • Rewards – Earn points for participation
  • Remote System Optimization – 50 hours
    • Access to a dedicated Optimization Manager (OM)
    • RSO hours can be used towards services such as hands-on assistance with software configuration, training and more
  • Software Support and Maintenance
    • Access to product updates
    • HUB Access
  • User Group Conference – Fees apply
  • Rewards – Earn points for participation
  • Remote System Optimization – 100 hours
    • Access to a dedicated Optimization Manager (OM)
    • RSO hours can be used towards services such as hands-on assistance with software configuration, training and more
  • Software Support and Maintenance
    • Access to product updates
    • Software update services
    • HUB Access
  • User Group Conference – 1 pass
    • Discount on additional passes – 10%
  • Rewards – 2,500 bonus points
    • Discount on additional services – 5%
    • Preferred access/Participation in product advisory initiatives
  • Remote System Optimization – 250 hours
    • Access to a dedicated Optimization Manager (OM)
    • RSO hours can be used towards services such as hands-on assistance with software configuration, training and more
    • On-site visit by your OM or an RLDatix Executive
  • Software Support and Maintenance
    • Access to product updates
    • Software update services
    • HUB Access
    • Support SLA guarantees
  • User Group Conference – 3 passes or 1 pass including travel costs
    • Discount on additional passes – 10%
  • Rewards – 10,000 bonus points
    • Discount on additional services – 10%
    • Preferred access/Participation in product advisory initiatives

Compare Success Plans

  *Signature Silver Gold Platinum
Remote System Optimization   50 hours 100 hours 250 hours
Access to a dedicated Optimization Manager (OM)  
RSO hours can be used towards services such as hands-on assistance with software configuration, training and more  
On-site visit by your OM or an RLDatix Executive      
Software Support and Maintenance
Access to product updates
Software Update Services    
HUB Access
Support SLA guarantees      
User Group Conference Fees apply Fees apply 1 pass 3 passes or 1 pass including travel costs
Discount on additional passes     10% 10%
Rewards Earn points for participation Earn points for participation 2,500 bonus points 10,000 bonus points
Discount on additional services     5% 10%
Preferred access/Participation in product advisory initiatives      

Some restrictions apply. See our Terms and Conditions for additional details.

Optimize your software with expanded services

Through Premier Success Plans, you get access to an Optimization Manager (OM), a system expert who can remotely maintain your software and configure your pick lists, forms, reports, alerts, and more to expand the use of your system.

The software is fantastic. It will make your life easier in managing your events within your organization.

Ailish Wilkie

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