Elevate your success with Remote System Optimization


We know what's possible, and how to get you there quickly.

See results in as little as one month

If you're a new RLDatix customer, we'll help you ramp up quickly after go-live. RSO is here to make your first year of learning easier and help realize your system's full potential. And for established RLDatix customers, we'll optimize your existing configuration and make improvements to increase the value of your investment.

The fastest way to success with RLDatix

Achieve better and faster results with our Remote System Optimization service. An RL Suite expert will get to know your goals and make recommendations—and then actually implement them in the software. They won't just teach you how to do something within the RL Suite: they'll build it for you.

Work one-on-one with an expert from the RLDatix team

The Premier 100 Success Plan includes enhanced support from a Remote System Administrator (RSO) who will configure your system. Premier 250 builds on that plan with additional hours with your RSO and more hands-on guidance.

Why choose RSO?

  • Get up and running quickly. Learning anything new takes time. With RSO, you'll get an extra level of assistance to achieve results faster.
  • Realize the full potential of your RL Suite. With over 1,800 successful implementations, we've learned a lot, and we know what doesn't work (and what does!).
  • Spend more time on important tasks. Let us take care of your system, so you can focus on what really matters: improving patient safety & experience at your healthcare organization.
  • Fill a gap. If you've experienced staff turnover or have special projects that your current staff can't get to, RSO can help. We'll bridge the knowledge gap and take the load off your internal resources.
  • Personalized approach. You'll have a single RL Suite expert focused on your unique needs.

What's included in RSO

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Advice on meeting industry standards and trends & optimizing workflow through alerts, reports, scopes & more

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Building and configuring reports, forms, alerts, fields & picklists

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Regular consultations to discuss best practices and getting the most from your software

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Software update services including training & technical tasks

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System Admin training refresher

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System Health Check to audit your RL Suite system

Have a question? We're here to help.