Customer Community

We’re here to help

Contact Us

RLDatix Support is available during regular business hours.

RL6, Dweb, DCIQ, SRM, PolicyStat, PolicyMedical & RiskMan customers: 

SupportHUB

Other customers:

Converge

Contraxx

Instructions for Use

Educate Yourself

Share best practices and resolve day-to-day issues in real time with help from fellow professionals on the frontlines. 

Save time by submitting technical and product issues while receiving ongoing support from RLDatix Business and Technical Support Services. 

Learn on the go with access to hundreds of articles, videos and trainings created by RLDatix technical experts. 

RL6, Dweb, DCIQ, SRM, PolicyStat, PolicyMedical & RIskMan customers:

 Ask your question 

Other customers, ask your question here:

Converge

Contraxx

Instructions for Use


HUB

Join our global community

RLDatix HUB is where healthcare professionals go to learn and grow

Request to join 



COVID-19 Resource Library

Now, more than ever, we are committed to supporting you in providing better, safer care. Together we can reduce the spread and impact of COVID-19 for patients, families and healthcare workers.

Download Resources

Participate. Earn. Redeem.

Complete challenges on HUB, earn points and use them to redeem rewards. The more points you earn, the higher you progress in your tier, and the more benefits you can access.

Register for HUB or Login

There are many different ways to earn points. And the best part? It’s easy.

Community participation

Contribute to discussions on Community and automatically earn points. Share best practices, help your peers, ask your own questions and much more.

Content creation

Share your organization’s successes through a webinar, blog post, case study or other channel. 

Reference calls

Discuss your RLDatix experience with current and prospective customers. 

Feedback sharing

Help us improve your experience with RLDatix through surveys, research calls and beta testing. 

Social challenges

Complete questions and tasks that help us and your peers get to know you.

Redeem your points for great perks

Palooza pass

Get your registration to our annual global User Group Conference covered, along with flights & accommodations once you’ve earned enough points!

Branded swag pack

A collection of branded items such as pens, notebooks, water bottles etc. for organizational giveaways, events and staff.

Service credit

This credit can be used towards customer services including training, forms and report design or Health Check services.

Charitable donation

RLDatix will donate to a registered charity of your choice.

Additional licenses (only RL6 users)

Redeem for a file manager, admin lite or an administrator license within the system.