RLDatix Logo

RLDatix Acquires Transparent Health Consulting; Appoints Patient Safety & Risk Management Expert Dr. Tim McDonald to Executive Team

Industry-leading software, combined with newly acquired consulting and learning platform, will help unite “the heart and head” of hospitals and health systems.

Tim McDonald in front of Transparent Health Consulting logo

A letter from Jeff

As we move to the next generation of patient safety, I’m incredibly excited to announce that RLDatix has added Dr. Timothy McDonald as our global Chief Patient Safety & Risk Officer.

Continuing our strategic growth, RLDatix has acquired Transparent Health Consulting, a firm that focuses on the implementation of communication and patient safety resolution programs in order to respond to and prevent patient harm. This approach is based on the Agency for Healthcare Research and Quality’s (AHRQ) Communication and Optimal Resolution (CANDOR) toolkit by providing health delivery organizations with the appropriate information and education for implementing patient safety and risk management best practices.

With the acquisition of Transparent Health Consulting and the addition of Dr. McDonald to the RLDatix team―along with his experience helping hospitals and health systems implement the tenet of CANDOR―we have now added a core competency that will bring together the hearts and heads of health delivery organizations around the world. Dr. McDonald’s proprietary approach—our proprietary approach—to patient safety and risk management, combined with compassion and sincerity, strengthens healthcare delivery organizations and creates harmony within their cultures. With over 30 years of Patient Safety experience, the knowledge and needs of our customers is never more present than right now!

Dr. McDonald is a pediatric anesthesiologist and lawyer. Working with several of his colleagues with funding from a grant by AHRQ, Dr. McDonald served as the lead architect for the CANDOR consulting toolkit. His passion is being open and honest with patients and families when care doesn’t work out as planned because communication & transparency is the right thing to do. Through his experience in leadership roles as a patient safety officer, attorney and policy change advocate, he understands that it is important to care for the caregivers as well as the patients when unexpected outcomes happen.

    Below you will find additional information on how this new offering can provide value to you. If you have any questions about how your organization can bring together hearts and heads, please complete the form at the bottom of this page.

    Please join me in welcoming Dr. McDonald to the RLDatix family. We’re incredibly excited about what the future of patient safety looks like.


    Jeff Surges
    CEO, RLDatix

    What is CANDOR?

    Combining a “head & heart” approach to communication with families, patients and providers after an adverse event occurs, CANDOR offers patient safety and risk management leaders a proven loss prevention solution as they continue their journey to Zero Harm in healthcare. Learn how the CANDOR methodology can help your institution deliver compassionate communication via a fair and accountable culture while achieving ROI for your risk management leaders.

    About Tim McDonald

    Tim McDonald Portrait

    Chief Patient Safety & Risk Officer, RLDatix

    Dr. Tim McDonald, MD JD, is an accomplished physician and attorney, with more than 30 years of experience. By using the CANDOR approach, he has assisted over 200 hospitals and health systems implement a culture of “normalized compassionate honesty” combined with the transformation to a “fair and accountable culture.” Tim has received numerous Patient Safety awards including the American College of Medical Quality’s Founder’s Award, the Institute of Medicine – Chicago Patient Safety Award, and the MITSS Hope Award.

    Let us help your organization change the way you respond to and prevent harm through customized education that includes gap analyses, workshops and one-to-one training.

    CANDOR helps you:

    • Train staff on how to effectively and compassionately resolve patient safety events.
    • Build trust by using open and honest communication to deliver information when care doesn’t go as planned.
    • Provide support and emotional first aid to your care teams and staff.
    • Positively impact ROI through measurable reduction in litigation costs.
    • Couple your patient safety data with processes to optimize results.

    The Intersection of Patient Safety & Risk Management

    Getting to a unified strategy can be challenging since risk management and patient safety are, at times, separate functions within health systems. CANDOR brings these domains together around the critical need of communicating with patients, families and caregivers in a compassionate way while supporting the financial integrity of healthcare institutions.

    Tim McDonald Speaking

    Sign up to learn more

    Be the first to learn how RLDatix can help your organization adopt the CANDOR approach. Fill out the form below.

    © 2020 RLDatix
    311 South Wacker Drive, Suite 4900
    Chicago, Illinois 60606

    • RLDatix LinkedIn
    • RLDatix Facebook
    • RLDatix Twitter
    • RLDatix Instagram
    • @RLDatix